WorkAssist: An AI-first unified digital workspaces for your employees to aggregate and organize data assets and applications in collaborative workspaces and enable object-based collaboration on the data including task assignments, discussion rooms/chats, meeting workspaces and collaborative documents organized in knowledge bases. In addition to collaboration capabilities, WorkAssist also includes an universal/master conversational AI intelligent virtual assistant which enables actions on the data in the workspace itself thereby helping employees manage all their tasks and calendars and execute enterprise knowledge base search with omnichannel accessibility and bi-directional integrations via APIs with back-office apps. The solution is extensible by adding virtual or process assistants or additional search skills built on the Kore.ai Experience Optimization Platform
HR Assist: A pre-trained, intelligent virtual assistant that solves routine HR questions, acting as a force multiplier for your HR teams. HR Assist improves employee engagement with purpose-built tasks, reduces response time and helps deflect calls/emails, allowing your human resources teams to focus on business priorities and complex support needs.
IT Assist: Automates IT support functions with conversational AI. The pre-trained, purpose-built virtual assistant improves employee engagement, productivity and satisfaction levels. IT Assist frees up your support and help desk staff so they can focus on critical tasks by automating workflows for high-volume but low-complexity tasks. The end result is decreased ticket loads and the elimination of duplicate tickets, while an omnichannel presence allows employees to engage via email, SMS or messaging platforms such as Microsoft Teams or Slack.
With the rollout of these employee-centric solutions, Kore.ai is taking experience optimization (XO!) in the workplace to a whole new level. With business data at the center of all collaboration and conversational activity, Workplace Experience Optimization solutions enable your enterprise to improve the speed of business on a global scale.